Is it better for the leader of a company to be loved or to be feared? Perhaps a bit of both, but with a greater emphasis on direct and effective feedback and communication, as the CEO of Numerated discovered during the pandemic. As soon as Dan O’Malley began providing blunt feedback and simultaneously offering resources to help team members, his startup thrived. Transparent communication delivered with the goal of making the business operate more effectively helped his team members truly step into their roles.

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